Privacy Policy

1. What personal information we collect

We may collect the following types of personal information:

• Name
• Email address
• Phone number
• Business name (if applicable)
• Payment and billing information
• Booking and membership details
• Any information you provide via enquiry forms or communications

We may also collect limited technical data such as:

• IP address
• Browser type
• Website usage data (via analytics tools)

2. How we collect personal information

We collect personal information in the following ways:

• When you make a booking or purchase a membership
• When you submit an enquiry or join a waitlist
• When you contact us via email, phone, or website forms
• When you interact with our website
• Through third-party services (e.g. payment providers)

3. Why we collect and use your information

We collect and use your personal information to:

• Provide coworking memberships and office space
• Process bookings and payments
• Communicate with you about your booking or membership
• Respond to enquiries
• Improve our services and website
• Comply with legal and regulatory obligations

4. Disclosure of personal information

We may disclose your personal information to:

• Payment providers and billing platforms
• IT and website service providers
• Professional advisers (e.g. accountants, legal advisers)
• Government authorities where required by law

We do not sell your personal information.

5. Overseas disclosure

Some of our service providers (such as payment processors or cloud services) may store or process data overseas.

We take reasonable steps to ensure that any overseas recipients handle your personal information in accordance with Australian privacy laws.

6. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This includes:

• Secure third-party platforms for payments
• Controlled access to systems
• Regular monitoring of website and data access

However, no system is completely secure, and we cannot guarantee absolute security.

7. Access and correction

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information

To do so, please contact us using the details below.

8. Cookies and website analytics

Our website may use cookies and similar technologies to:

• Improve user experience
• Analyse website traffic
• Understand how visitors use our site

You can control cookies through your browser settings.

9. Retention of information

We retain personal information only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes

10. Complaints

If you believe we have breached your privacy rights, you can contact us using the details below.

We will respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Contact us

If you have any questions or requests regarding this Privacy Policy, please contact:

Eltham Coworking
Email: [email protected]

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